Shipping and Returns

At Oasis, we are a flower distributor committed to ensuring that your orders arrive safely and on time. Our shipping policies are designed to give you the best experience, taking care of every detail in packaging and offering transparent costs. We want you to trust us to ensure that your flowers arrive fresh and beautiful at their destination.

Shipping Policy

Security and Punctuality: We are committed to delivering your orders within the agreed time and in the best possible conditions. We use specially designed packaging to protect the freshness and integrity of the flowers during transport.
Transparent Costs: Our shipping costs are clear and competitive. Before finalizing your purchase, you will receive a detailed shipping cost quote. The customer assumes 100% of the shipping cost, which may vary depending on the season. The packaging is assumed by the company.

Return policy

Conditions for Returns: We accept returns and offer full refunds as long as the customer proves that the product arrived in poor condition. To do this, you must provide us with photographic evidence of the condition in which you received the flowers within 12 hours of delivery.
Return Process: Once we receive the proofs and verify the condition of the product, we will process your refund or send you a replacement with your next purchase.
Contact for Returns: To initiate a return process, please contact our customer service team through oasisflowers2024@gmail.com or through (+57) 3186692286. We will be happy to assist you and resolve any issues.

At Oasis, your satisfaction is our priority. We work diligently to ensure that you receive high-quality products and exceptional service every time.